Shipping policy

Shipping Policy

At [PokeMove], we specialize in providing authentic, first-edition collectibles to fans worldwide. Because we handle high-demand items, please review our shipping procedures carefully.

1. Processing Time & Inventory Lock

  • Priority Fulfillment: Please complete your payment promptly; our system locks inventory for the earliest paid orders only.

  • Handling Time: Orders are typically processed within 1–3 business days. You will receive a confirmation email once your order is accepted and your payment is processed.

2. Shipping Origin & Methods

  • Origin: All items are shipped directly from our specialized fulfillment center in China (CN Origin) to ensure you receive the latest PokéKyun Series releases.

  • Packaging: Every plush is shipped in its Original Package to preserve its "First Edition" value.

3. Estimated Delivery Times

  • Standard Shipping: Depending on your location, delivery typically takes 7–15 business days.

  • Delays: Please note that all delivery times are estimates. We are not liable for delays caused by shipping carriers, customs processing, or high-demand periods.

4. Tracking Your Order

  • Once your package has been transferred to the carrier, we will provide a tracking number via email.

  • Title and risk of loss pass to you once the item is with the carrier.

5. Condition of Packaging Upon Arrival

  • Protective Shipping: While we ensure the internal plush is safe, the outer box may sustain minor cosmetic wear or damage during international transit.

  • Collectibility: This minor external wear is considered normal and does not qualify the item as "defective," as the internal "Finished Good" remains protected.

6. Customs, Duties, and Taxes

  • Customers are responsible for any customs, duties, or import taxes applied to their order. We are not responsible for delays caused by the customs department of your country.

7. Missing or Lost Packages

  • If your tracking information states that your package was delivered but you have not received it, please contact your local postal service immediately.

Questions? If you have any questions regarding your shipment, please contact us at chicorita2026@outlook.com.