Legal Notice

Last Updated: August 4, 2026

This Legal Notice governs access to and use of the PokeMove website, including all pages, content, products, services, features, and transactions made available through the website.

By accessing, browsing, or purchasing through this website, you acknowledge that you have read, understood, and agreed to this Legal Notice, together with our Terms of Service, Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies displayed on the website.

1. Website Operator

This website is operated by:

Store Name: PokeMove
Legal Owner or Business Name: [INSERT LEGAL NAME]
Business Address: [INSERT BUSINESS ADDRESS]
Country of Operation: Peru
Registration or Tax Identification Number: [INSERT IF APPLICABLE]
Official Customer Support Email: chicorita2026@outlook.com

The email address stated above is the only official channel for general inquiries, order support, tracking requests, cancellations, returns, refunds, and after-sales claims.

Messages sent to unofficial social media accounts, personal profiles, third parties, suppliers, carriers, or unauthorized email addresses may not be considered valid notice to the store.

2. Acceptance and Permitted Use

You may use this website only for lawful personal shopping purposes. You must not:

• Use the website for fraudulent, unlawful, abusive, or commercially exploitative purposes.
• Attempt to interfere with the website, payment systems, security features, or order-processing systems.
• Submit false personal, billing, shipping, or payment information.
• Reproduce, scrape, copy, distribute, resell, or commercially exploit website content without prior written authorization.
• Place orders with the intention of initiating fraudulent disputes, chargebacks, refund abuse, or promotional abuse.

We reserve the right to restrict access, cancel orders, reject future purchases, preserve relevant evidence, and report suspected unlawful activity where reasonably necessary.

3. Product Information

We make reasonable efforts to present product descriptions, measurements, colors, materials, images, videos, functions, and availability accurately.

However, minor variations may occur due to:

• Manufacturing tolerances.
• Lighting and photography conditions.
• Screen and device settings.
• Packaging updates.
• Production batches.
• Manual measurement methods.

Such minor variations do not automatically constitute a defect or product misrepresentation. This provision does not apply to material differences that make the product substantially inconsistent with its advertised description or with rights that cannot legally be excluded.

Product images and videos may include demonstration settings, accessories, decorative elements, or background objects that are not included unless expressly stated in the product description.

4. Orders and Acceptance

Submitting an order does not automatically guarantee its acceptance. All orders remain subject to:

• Payment authorization.
• Fraud and security screening.
• Product availability.
• Shipping eligibility.
• Address verification.
• Compliance with purchase limits and store policies.

We reserve the right to reject, limit, suspend, or cancel an order before shipment for legitimate reasons, including suspected fraud, pricing errors, inventory discrepancies, duplicate orders, abusive conduct, delivery restrictions, or incorrect customer information.

When a cancelled order has already been charged, the applicable amount will be returned using the original payment method, subject to payment-provider processing times.

5. Prices, Promotions and Errors

Prices, promotional offers, discounts, bundles, gifts, free-shipping offers, and product availability may be modified or withdrawn at any time before an order is accepted.

Promotional offers:

• May be limited to selected products, customers, countries, quantities, or periods.
• Cannot be combined unless expressly stated.
• Have no cash value.
• May be cancelled when used fraudulently, repeatedly, or contrary to their stated conditions.

If an obvious pricing, technical, typographical, currency-conversion, or promotional error occurs, we reserve the right to correct the error and cancel affected orders before shipment. Customers will receive a refund for any cancelled amount already paid.

6. Shipping and Delivery

Processing and delivery estimates are provided in good faith but may be affected by customs inspections, carriers, severe weather, public holidays, incorrect addresses, local restrictions, logistical disruptions, or other events outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, return-to-sender charges, or losses caused by incorrect or incomplete information supplied by the customer.

Where permitted by applicable law, additional shipping costs caused by an incorrect address, refused delivery, missed delivery, unclaimed parcel, or unauthorized address change may be charged to the customer.

Any mandatory statutory rights concerning delayed, lost, or undelivered orders remain unaffected.

7. Customs, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, local handling charges, or other assessments imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price and remain the customer’s responsibility.

The store does not control customs decisions and cannot guarantee that a shipment will avoid inspection, delay, additional documentation, or local import charges.

Refusing a shipment because of customs charges does not automatically entitle the customer to a full refund. Any refund will be evaluated under the Return and Refund Policy and applicable law, and may be reduced by unrecoverable shipping, return, customs, or handling costs where legally permitted.

8. Returns, Refunds and After-Sales Claims

Returns, cancellations, refunds, exchanges, and damaged-item claims are governed by the Return and Refund Policy displayed on this website.

Customers must contact:

chicorita2026@outlook.com

The request should include:

• Full customer name.
• Order number.
• Email address used for the purchase.
• Clear explanation of the issue.
• Photographs or videos reasonably necessary to verify the claim.
• Any other relevant documentation requested by customer support.

Sending an item back without prior authorization does not guarantee that the return will be accepted or refunded.

9. Damaged, Defective or Incorrect Items

For claims involving damaged, defective, incomplete, or incorrect products, the customer must contact us promptly after delivery.

A continuous unboxing video showing the unopened parcel, visible shipping label, opening process, packaging, and condition of the product may be required as supporting evidence where reasonably necessary and legally permitted.

Edited, incomplete, unclear, or unrelated evidence may be insufficient to establish that the reported issue existed when the parcel was delivered.

Failure to provide adequate evidence may limit our ability to verify or approve a claim. However, this evidence requirement does not exclude or reduce any mandatory consumer rights that apply under governing law.

Customers must retain the product, original packaging, shipping label, accessories, and related documentation until the claim has been resolved. Discarding or modifying the product before review may affect the investigation.

10. Fraud, Abuse and Chargebacks

We reserve the right to investigate suspected refund abuse, return fraud, promotional abuse, false non-delivery claims, altered evidence, unauthorized payment disputes, or abusive chargebacks.

Customers should contact customer support before initiating a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Nothing in this section prevents a customer from exercising legitimate rights provided by their bank, payment provider, card issuer, or applicable law. However, we reserve the right to submit order records, tracking information, correspondence, device information, delivery evidence, and other relevant documentation when responding to a dispute.

11. Intellectual Property

Unless otherwise stated, the website design, written content, graphics, logos, videos, advertising materials, product photography, layout, code, and original brand assets are owned by or licensed to the website operator.

They may not be copied, reproduced, republished, distributed, modified, sold, or commercially used without prior written authorization.

Any third-party names, character references, visual elements, trademarks, copyrights, or other intellectual property appearing on the website remain the property of their respective owners.

Unless expressly stated, no affiliation, sponsorship, authorization, partnership, or endorsement by any third-party rights holder is claimed or implied.

12. Website Availability

We do not guarantee that the website will always remain uninterrupted, error-free, secure, or available in every location.

We may temporarily or permanently modify, suspend, restrict, or discontinue any part of the website for maintenance, security, operational, commercial, legal, or technical reasons without prior notice where permitted by law.

We are not responsible for losses resulting solely from temporary website interruptions, third-party platform failures, internet outages, browser incompatibility, or events outside our reasonable control.

13. Third-Party Services

Payments, shipping, tracking, analytics, hosting, and other functions may be provided by independent third parties.

Their services may be governed by separate terms and privacy practices. We are not responsible for the independent acts, omissions, interruptions, or policies of third-party providers, except where applicable law makes us responsible for the transaction or service.

Links to third-party websites are provided for convenience and do not constitute an endorsement or guarantee.

14. Limitation of Liability

To the fullest extent permitted by applicable law, the store and its owner, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

• Use or inability to use the website.
• Delayed delivery caused by events outside our reasonable control.
• Customer misuse, modification, or improper handling of a product.
• Loss of data, revenue, opportunity, goodwill, or anticipated savings.
• Reliance on information not expressly confirmed by the store.
• Acts or omissions of independent third parties.

Where liability cannot legally be excluded, our aggregate liability will be limited, to the maximum extent permitted by law, to the amount actually paid for the product or order giving rise to the claim.

Nothing in this Legal Notice excludes liability that cannot legally be excluded, including liability for fraud, intentional misconduct, personal injury caused by negligence where applicable, or mandatory consumer guarantees.

15. Customer Responsibility

Customers are responsible for:

• Reviewing product information before ordering.
• Confirming product suitability for the intended recipient or use.
• Supervising children where appropriate.
• Following product-use and care instructions.
• Providing accurate payment and delivery information.
• Inspecting the parcel promptly after delivery.
• Contacting customer support within the applicable claim period.

The store is not responsible for damage caused by misuse, excessive force, unauthorized modification, improper cleaning, normal wear and tear, accidental damage, or use contrary to the product’s intended purpose.

16. Force Majeure

We will not be responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, pandemics, government measures, customs actions, carrier disruptions, labor disputes, power failures, cyber incidents, supply shortages, transportation interruptions, or similar events.

Affected obligations may be suspended for the duration of the event, subject to any mandatory cancellation or refund rights under applicable law.

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless the website operator from third-party claims, damages, losses, liabilities, and reasonable expenses resulting from:

• Your unlawful use of the website.
• Your violation of this Legal Notice.
• Your infringement of another person’s rights.
• Fraudulent information or evidence submitted by you.
• Unauthorized resale or commercial use of products or website content.

This provision does not apply where the claim was caused by the store’s own unlawful conduct.

18. Governing Law and Jurisdiction

This Legal Notice and the operation of the website are governed by the laws of the Republic of Peru, without regard to conflict-of-law principles.

To the extent legally permitted, disputes shall be submitted to the competent courts of Lima, Peru.

This choice of law and jurisdiction does not deprive consumers of mandatory protections or access to competent authorities that cannot legally be waived in their country of residence.

19. Severability

If any provision of this Legal Notice is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, while the remaining provisions will continue in effect.

20. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in our operations, website, policies, services, or legal obligations.

The updated version becomes effective when published on the website unless a later effective date is stated. Changes will not retroactively remove rights already acquired under an accepted order where prohibited by law.

21. Contact Information

Questions, notices, complaints, order inquiries, return requests, refund requests, and after-sales claims must be submitted to:

Official Customer Support Email: chicorita2026@outlook.com

To receive assistance, customers should include their full name, order number, purchase email address, and a clear explanation of the request.